To our Valued Customers,
Like you, Spiral Communications is closely monitoring the global outbreak of coronavirus (COVID-19) and is taking steps to adapt our policies and procedures based on the evolving situation. The safety of our customers, our employees, and the communities we serve is our first priority.
Our Role in Responding to This Situation
As a key component of the social distancing measures that communities are adopting to slow the outbreak, employers are asking employees to work from home and school systems are closing and/or planning to conduct classes virtually over the Internet. As your Internet service provider, our team is committed to delivering the connectivity you need to minimize the disruption to daily life that public health authorities have advised all of us to expect in the near term. While we do so, we must also take appropriate measures in our operations, and in our interactions with customers, to minimize the risk of exposure to our team members and customers.
Thank You For Your Patience and Understanding
As we enter this period of disruption, I want to thank you for your patience and understanding as we respond to current circumstances. If you are a new customer receiving service or, in the unlikely event a service visit is required to your home or business, please understand that our field technicians will not be shaking your hand and are taking other measures that will be described to you in advance of your appointment.
As for our field technicians, as of right now we are still performing installations in homes and business. However, we ask that if you or anyone in your household shows any signs of illness, please let us know so we can plan accordingly or reschedule your appointment.
For everyone’s safety, Spiral Communications has directed our employees who exhibit signs of illness or feel unwell to refrain from work. In addition, field technicians are instructed to wash or sanitize their hands before and after each service call and to follow other personal hygiene practices as recommended by the CDC.
Again, I sincerely appreciate your patience and understanding as Spiral Communications responds to these unique circumstances. We are committed to doing our part to minimize the disruption to your lives by maintaining your connection to the Internet in a prudent and safe fashion. Please follow us on Facebook for new updates and announcements.